Remote Assistant
Free Version
Publisher Description
Remote Assistant - OpenScape Contact Center Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
About Remote Assistant
Remote Assistant is a free app for Android published in the Office Suites & Tools list of apps, part of Business.
The company that develops Remote Assistant is Unify Software and Solutions GmbH & Co. KG. The latest version released by its developer is 1.0.
To install Remote Assistant on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2023-03-09 and was downloaded 4 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Remote Assistant as malware as malware if the download link to com.unify.oscc.agent is broken.
How to install Remote Assistant on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the Remote Assistant is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by Remote Assistant will be shown. Click on Accept to continue the process.
- Remote Assistant will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
