Remote Assistant
Publisher Description
OpenScape Contact Center Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
About Remote Assistant
The company that develops Remote Assistant is Mitel Android. The latest version released by its developer is 1.0 .
To install Remote Assistant on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-07-22 and was downloaded 5 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Remote Assistant as malware as malware if the download link to com.unify.oscc.agent is broken.
How to install Remote Assistant on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the Remote Assistant is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by Remote Assistant will be shown. Click on Accept to continue the process.
- Remote Assistant will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version
posted on 2026-07-22
Target SDK changed to 36
version
posted on 2025-06-13
Fix: Proper padding in Settings to avoid ActionBar overlap.
version
posted on 2024-08-12
Target SDK changed to 35
version
posted on 2024-07-03
Copyright changed.
version
posted on 2023-03-09
New icons for agent routing state.
version 2.6
posted on 2020-08-31
- Dutch language added
- Stability improvements
- Runs now on Android devices starting with version 5.0
- Certificate check enabled by default
version 2.5
posted on 2016-05-11
- New name “Remote Assistant” (formerly known as “Agent”)
